Accessibility statement

This accessibility statement applies to the website ‘MyHelsinki’ of Helsinki Partners. The site address is https://www.myhelsinki.fi/.

Helsinki Partners is committed to making its websites accessible, in accordance with requirements for accessibility as outlined in the Act on the Provision of Digital Services (306/2019).

How accessible is this website?

The website is partially complaint with the statutorily mandated accessibility requirements (WCAG criteria 2.1, A and AA standards). The website has significant accessibility shortcomings which are described in more detail below.
The accessibility of the website has been assessed by a third-party expert audit. The assessment included programmatic accessibility testing and a manual examination of the website and its content.

Non-accessible content

The website is not fully accessible. The content or functions listed below are not fully complaint with the statutory mandated accessibility requirements. We strive to continuously correct any detected shortcomings. This accessibility statement’s list of shortcomings is updated every time we rectify a shortcoming.

Components provided by third parties

• The website contains components, such as the chat and maps, that are provided by third parties. The aforementioned components are hard to operate with assistive technology or the keyboard. (WCAG 2.1.1, 2.4.3, 4.1.2, 4.1.3)

Lack of semantic structure

• Page structure is not available to assistive technologies. (WCAG 1.3.1)
• The heading structure is not logical on all pages. (WCAG 1.3.1)
• Level one main heading is missing on the event pages. (WCAG 1.3.1)

General accessibility issues

• The website banner, for example, contains elements with incomplete accessible names. (WCAG 4.1.2)
• Alt texts for images are used inconsistently throughout the site. (WCAG 1.1.1, 1.3.1)
• The website contains images of text. (WCAG 1.4.5)
• The site footer and event pages contain links that will open in a new tab without warning. (WCAG 2.4.4)
• Feedback form text fields and interactive elements contain accessibility issues. (WCAG 4.1.2)
• The state of links in the banner and search filters is not programmatically determinable. (WCAG 1.3.1)
• Completing a search or activating search filters may be difficult due to focus order inconsistencies. (WCAG 2.4.3)
• State of elements is conveyed with insufficient contrast. (WCAG 1.4.1)
• Radio buttons used to filter searches are missing a technical role. (WCAG 4.1.2)
• Search link is technically named in English, regardless of site language. (WCAG 4.1.2)
• The site contains animations, which cannot be stopped. (WCAG 2.2.2)
• The pause button of autoplay videos may not always be visible when navigating the site with keyboard only. (WCAG 2.4.7)
• The keyboard focus indicator of image links is barely distinguishable. (WCAG 2.4.7)

Content outside the scope of the applicable legislation

The accessibility requirements do not apply to the following content:

• training material used on a temporary basis for limited groups
• material put out by users or other external parties that is not produced, funded or monitored by the service provider
• material from cultural heritage collections that cannot be changed to a form that meets the accessibility requirements
• maps not intended for navigational use (for example, weather or terrain maps)
• MS Office files (for example, .doc, PDF and ODT) that were published before 23 September 2018
• online content that was archived before 23 September 2018
• live video or audio broadcasts that are not recorded for purposes of being saved or re-released
• video or audio recordings released before 23 September 2018

Did you notice shortcomings in accessibility?

Contact us with our feedback form .

Accessibility monitoring

The Finnish Transport and Communications Agency Traficom enforces compliance with accessibility requirements. If you are dissatisfied with the reply you received from us about a detected accessibility shortcoming or you did not receive a reply within 14 days, you may submit a complaint or request for information to the Finnish Transport and Communications Agency Traficom. The website of the Finnish Transport and Communications Agency Traficom has information on submitting a complaint and how complaints are processed.

Finnish Transport and Communications Agency Traficom
Digital Accessibility Supervision Unit
www.webaccessibility.fi
E-mail: saavutettavuus@traficom.fi
Telephone number: 029 534 5000 (Switchboard)

Accessibility statement information

This website was published on 29.1.2026.
This accessibility statement was prepared on 19.01.2025.
This accessibility statement was last reviewed on 19.01.2025.
Act on the Provision of Digital Services (306/2019)